A – Z Directory

Accounts

Your account is readily available upon request at Reception. The following methods of payment are accepted: Visa, MasterCard and American Express. We also accept contactless payment and ApplePay.

Assistance (24-hr reception)

Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover reception to deal with any enquiries. Should you require assistance please dial ‘0’.

Bars

Our Bar is located on the ground floor at the front of the hotel, provides the widest variety of beverages.

Breakfast

Breakfast in served in the main restaurant, which is located on the ground floor close to reception. We serve from 7:30-10:30am daily.

Checkout

Checkout time is 11.00am. A late checkout is available by prior arrangement, at an extra cost, by contacting our Reception team.

Conference Facilities

Please enquire with our Reception team for details of our conferencing facilities. Our brochure is available upon request and we would be delighted to make an appointment with our Manager on your behalf.

Dietary Requirements

If you have any special requirements please contact the manager on duty who will be happy to assist.

Directions

If you require directions our Reception team are happy to provide printed route maps and navigation on request.

Doctor, Dentist and Chemist

Should you require medical assistance, please inform Reception or call 101. The nearest minor injury unit is at Launceston Hospital, College Rd, Link Rd, Launceston PL15 9JD For more information please dial ‘0’ to speak to Reception

Emergency Services

Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘0’ to report the incident and for further assistance.

Fire Procedures

It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits

Flowers

If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.

Heating and Cooling

The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number of fans are also available – please speak to reception to check availability.

Room Keys

For your personal security, we insist that guests produce keys when signing accounts in any of the Hotel’s facilities.

Luggage Assistance

Please ask reception for help with luggage or luggage storage at any time, 24-hours a day. Luggage may be stored in the hotel up to six hours after vacating your room without charge

Maintenance

Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.

No Smoking

Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard has designated areas for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £120.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.

Postage

Postage to most destinations can be arranged via Reception. All post is sent daily.

Restaurant

There are several dining areas throughout the hotel, with the same menu available in each. Our main Eatery is next to the Bar. Our main menu is served from 12 noon to 8.30pm, as well as our sandwich menu which is available from 11am – 5pm.

Security

Please ensure that your bedroom windows and doors are closed when you leave the room. Doors do not self-lock . We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping.

Special Offers

We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.

Taxi Service

If you contact reception in advance they may be able to book one for you from the surrounding area but these are limited.

Telephone

Each bedroom is equipped with a direct dial telephone. Room to Room calls are free, but if you would like to make an external call, please speak to reception who will try and accommodate your needs.

Television

All of our rooms are equipped with freeview televisions.

Toiletries

A limited supply of complimentary common items are available from reception 24 hours a day, (i.e. toothpaste, comb, shaving foam, razor, etc).

Voltage

The UK uses a 240v supply with three pin plugs. Please ask Reception if you require an adapter. This usually requires a £5 deposit which is refunded when the adaptor is returned.